BetaLabs

I'm still (since last week) having the "500: Failure - Unrecognized SSL message, plaintext connection?" problems on my E90 communicator.

Unable to sent emails, but I do receive emails.

I hope you are able to resolve this problem.

Thank you.

UPDATE FROM NOKIA MESSAGING TEAM:

A few answers for the time being -
1. Access point selection is coming back in an upcoming patch. For now, the solutions described in posts 62 or 85 work well. We made a big mistake on this (it wasn't an arbitrary decision, we're exploring better ways to switch between APNs as well). Apologies for any problems this may have caused.
2. We're going through and fixing issues with the

Successful upgrade here on e71 but i can't see how to synchronize imap folders and long message truncated by 'header plus' option don't get downloaded on the fly anymore.

Sent folder still doesn't show emails sent from another client....

Looks better than before but considering this and other feedback here, are you sure you've packaged the right build ?

Don't try to sell it yet, it's not ready.

how can I get the gmail labels as imap folders like in the default email program.

I almost wrote a disappointed comment about how I still can't setup alternate servers for my incoming email, and then I see I can. Awesome! It'd be nice if I could edit an existing setup to change the from email address, but at least I have an option. To anyone who doesn't know how - try to create it using the "vanity domain" and when it won't connect it'll offer you an option to specify an alternative incoming server.

Awesome bringing in the IMAP folders, too. Since I use Gmail to arrange my travel info (hotels, rental cars, etc). Sharing that label helps out a lot for getting the info on my phone.

Also, it feels a bit faster now, which is always a plus.

Thanks!

Joel,

I never saw the 500 error so can't comment on that. I did see something on a discussion forum elsewhere where someone said that error comes if the account access is over pop3. You'll have to search for it though. I don't think they had a fix except a link back to the surveymonkey post above.

Couldn't agree more with the view on Blackberry support on the E71. I bought this phone without checking and refused to believe the one guy who told me it wasn't going to come. Won't buy the E90 as I've gone off phones with moving parts.

Hey,

I've been using the messaging service for a while and it was working great with my google app accounts (2). BUT, after trying to change the password to my google app email account. my account stopped working. When i try to login, it says that i dont exist in the records. when i try to recover my password, it says the same thing. When i try to sign up again, it says that this email is already registered and i need to sign in. This is a big paradox! :)

Please help..

Eyal

Hi, i'm still received 500: failure - unrecognized ssl message, plaintext connection? if want to try send email. Before in the middle of December, there is no problem like that. I'm agree with Sanjay, if nokia cannot fixed this, please do not replace blackberry connection to nokia email for Nokia E71.

I think I have this figured out now. Here's what I did in order to get this version working on my phone.

1. Created a new generic email account. I created a new gmail account and I have no idea if yahoo etc will work. Made sure
that the password on this account follows the new Nokia rules, it makes things easier.

2. Registered for a new Nokia Messaging account using the gmail account in step 1. Gave my phone number, overrode the warning that the phone was already registered. Made sure that the new Nokia messaging account and the gmail account passwords were the same. Don't ask me why I think this matters - it also keeps things simpler.

3. Got the SMS with the link, downloaded the app (for the upteenth time.)

4. Started the app, gave the password. Waited. Noticed that the initial setup has a reference to SMS settings, and it doesn't ask for the login name. Must be encoded in the parameter of the download link.

5. Got the new account synced.

6. Added another email id using the phone app to see if that worked. It did. Synced as well.

Finally just to clean things up, went back to my original Beta account and cancelled the service. Interestingly, the beta account had this option while the new account doesn't show it. Yet. Must be a time out of some sort.

Will try adding my custom domain account using google apps next and report back on that.

I am having the same problems as post 141. I just happen to check my gmail on my laptop and a new email was there from an hour before, then 2 minutes after checking it, I get it on my 95-3.

Sanjay well I ollowed your advise and it is now worse, deleted my Nokia Account, created a new one with my Yahoo email. added my corporate email and now I can not send or recieve which means I am dead in the water and may need to buy a blackberry tomorrow just so I can work. I just had four people in the last week go to the E71 and the NOkia email on my recommendation and I will now need to pay for new phones for them to protect my reputation. This is a very sad day for me and Nokia given all the people I have gotten to switch from blackberry to the E71 and nokia email. I litterly will not be able to work next week if this is not fixed and now I can not even read my emails.
Nokia if you are listening please know that I was a big supporter for years, you had something that worked, you upgraded going into a holiday and left your customers stranded with out service and a loss of a lot of family time trying to get it working. For the record I am a CEO of a software company so I get it but this is about 2 weeks now since you killed us.
A sad day indeed

Joel,

Any reason why you can't just use the regular mail app on the E71 to get your corp email over pop3 or imap? Or just a regular laptop?

And I'm a little surprised you've trusted a beta service with this so far.

Here we go again - I really should have something better to do, but I don't, so ...

Removed the app from the phone. Registered from a new gmail account. Nokia Email service recognized the phone number and offered to add the new gmail id to the existing account. I refused, and received a new text message with a link. The new link worked, more or less smoothly. The one glitch which appeared was whilst the initial setup was detecting available networks.

I suspect that beta users have some files lying around which confuse the app.

Now I'm trying to get the original login to work again, and the app tells me that the application is registered to a different account.

The variables in play appear to be the following:

1. Nokia Email id and password (with the new restrictions on length and complexity).

2. The primary email id/password which you want to pull off an existing account (in my case a custom domain hosted on google apps).

3. The phone number where the initial sign up SMS was sent.

I can't quite figure out how to remove all these cleanly, so if someone else more familiar with Symbian's innards can help, that would be great.

Lastly, how does one remove oneself from the Nokia Email system?

ATTENTION: UPDATE FROM NOKIA MESSAGING TEAM

We are currently investigating the "500: Failure - Unrecognized SSL message, plaintext connection?" error. This is affecting a small number of users and we are diligently working on resolving it.

If you're encountering this error, or having another other problems where Nokia Messaging is not correctly sending or receiving messages, please submit your correct email server settings at this address: https://www.surveymonkey.com/s.aspx?sm=aieZUv0yLTsFlG54clkfOQ_3d_3d

Thanks,
-Davis Fields
Nokia Messaging Team

The setup files/process seems very flaky. I have ongoing problems, with error messages that are not descriptive and offer no insight into how to correct. More trouble than it is worth.

Joel,

I guess the server which hosts your account has a problem ... I saw that a couple of times and the only recourse is to wait.

I also got the same error - account already exists - that's why I went for a new gmail and new nokia email combo as in my post above. I was prompted for the phone as duplicate but 1 of the 3 options was to create a new account with the same phone number. After the new combo was up and running I added other accounts using just the phone.

Not sure you got your corporate email working at all earlier if it was behind a firewall.

Nokia needs to put this service back in beta.

Hello! Can I delete my previous account because I will be merging it on my new ovi email account? If yes, how will I do that? Thanks and more power to this Nokia email messaging service!

Nokia Mail on my N95-3 is stuck on using my home WiFi access point with no apparent way to change it. Nothing in the menu or App Manager and rerunning the "Email Setup" never prompts for the access point.

I see several other users asking how to switch between access points with no response from anyone from Nokia.

Are we all missing something or is this a bug?

Finally, got the e71 working...

I got the email client working on an e61i after only about ten attempts. After about 50 attempts on the e71 I had just about given up, then I found these posts, many describing similar problem to mine on the e71 - "unable to connect with the information provided. please try again

@Burcrim
Are you sure?
In my case with e90, right now all my new email setting goes to email where it is supposed to. And I lost the capability to add them to default messaging. weird.
Was that (setting that run into messaging) a bug?
Cause I now I find it useful too.

Does anyone know if any patches have been released since the initial "production" version?

I installed it on E61i and E71, both have empty

Same issue has come up today. Yahoo mail has the same problem as last week! Please fix it and let us know. Thank you!

If this application graduates does that mean we can't deliver feedback anymore??

I already sent some feedback trough the official Nokia Care channel and the answers you get are really stupid.

IMHO this version is what beta-1 should have been. So many features still to be added and bugs to be solved...

1. Why oh why is there no advanced option screen for more option. I don't want nokia email to guess the correct settings.
2. The server credentials for Fastmail/Xsmail are wrong. I send them many times but they still are not fixed.
3. Everytime my mailbox ends up being POP3'th although my provider is specialised in IMAP.
4. I want to define what my Sent Items/Trash folder is for synchonisation trough IMAP
5. Homescreen plugin customisation for E-series 1,2 or 3 messages or maybe only new messages?

Nokia messaging needs a special support channel where we can request and solve such items...

I've installed and reinstalled this application several times.

Earlier I could get it to pull email off an imap server (google). The so-called push email never actually pushed
anything, everything had to be manually synced.

Now I can't even get the Setup application to get
past the initial email query prompt and the main app doesn't even run.

Complete waste of time. No way that I will ever consider paying for this, as the website seems to imply.

Running Nokia Messaging on E66.

Problems installing initially - had to reinstall several times to be able to setup my gmail account, and to actually download my emails. Still no push though - had to manually sync every time - and no support for subfolders.

Now, it won't download any emails, even if I manually sync!

Not proving to be much use (obviously)....

Thanks for the update on #98.

The SMTP change explains my 500 errors - I use ntlworld and know already they do not allow external smtp access. Presumably the old version used a nokia smtp server? I would like to see this reinstated, seeing my sent items isn't high priority for me but for others you could add a "send to self" option that would get around it quite easily?

New problem now though - messenger periodically asks me for my password even when it's been connected all along. It didn't do this on beta, why should this be?

I'm having troubles connecting as well. I restored factory values to make sure it wasn't that...I'm still getting "error can't connect...try again"....

Still two MAJOR issues (fyi - I have a googlemail account):

1. No new email until I do a manual sync.

2. All messages older than 3 days deleted from device (like #102, I have set the app to "Remove older than 1 month", although I would prefer to have no limit).

Please, Nokia, get these issues sorted ASAP - these are basic requirements of any contemporary email app. I am checking these comments regularly (hopefully not in vain), but have been forced to switch back to Seven for the forseeable future as it just works (even though I hate using the inbuilt email client)!

Further, the plugin on the standby screen MUST be customisable to be effective!

Hi Davis,

Using an E71
First of all great product. It works well and I get my Google apps mails within seconds. At first Google apps wasn't working once i sent feedback it's been perfect.
I have a problem:
all mails older that 3 days do not appear on my phone. even though I have put the settings to 'Remove older than 1 month'.
This happens with all mails in my inbox and imap folders/labels.
Infact if my Imap folder has only older mails then I can't even see the Folder to access it.
Makes it a little difficult as there might be some mails one needs to refer to on the go.
Could you please give me a solution to this.

Thanks

Same problem with Yahoo. Although I did get an email from Nokia, saying they were unable to contact my server and it must be because I had changed something. Of course, nothing had been changed. I've tried what people tried above (reinstall, resave password, etc.) but so for nothing.

I like the interface, and I like the functionality when it works. But not working is pretty much a deal breaker.

Why won't this app connect via Wifi? When will that feature be added? THe site says in future, but why is it so difficult? Atleast let us use the free trial period on wifi.

Also, is this going to be something different from the one announced @ Nokia World? I am getting confused. Wasnt it supposed to be free?

Hi I am trying to setup my Yahoo account using a Nokia E90 but i am getting an error "unable to connect with information provided. please try" again what could be wrong

I got this to work, but it can't connect with WiFi. This is an important feature for me as I don't have a data plan. Every kB costs a lot of money... Please make this application configurable so I can use WiFi.

Tried it with 2 N95. Doesnt work as it should. One one phone doesnt synchronize second email account, also after making all settings new. In other phone doesnt even take over the second account in the phone.
(imap accounts)

I am using E71 and my email accounts from Terra and UOL in Brazil. I can not send emails and am very frustrated. I keep getting the SMTP 500 error. Nokia does not answer my emails. I had considered a blackberry and succumbed to the fantastic reviews of E71. I have the latest version of Nokia messaging. Help

Sanjay,
The prob with the traditional client is that it inserts so many extra lines on my incomeing email, not sure why, it is virtually impossible to read emails. That said I got email working for incoming and still have the same outgoing problem, 500 Error.
As for trusting a beta program for something so important. Look at it this way. I was using the E61 with Blackberry email from my provider. Thus I had a great solution. Nokia + blackberry email. When Nokia released the E71 they removed blackberry support. I tested the beta on my old E61 before I traded it in for the E71 because it worked. So from my point of view Nokia should not have removed Blackberry support before they offered a replacement. The E71 is a strong work email phone, that was what it was built and sold as. So Nokia should have a strong email solution to go with it. I suspect I will go with BlueWhale which I tested a ways back, it has a nice client, the Nokia sms client is just not usable. Also note that I upgraded my customers over the holidays and we had fulltime support people ready to go and help any issues. Nokia moved beta to production release and then have failed to fix a problem for 2 weeks. That is not good support. They should have left it in beta till after the New Year and updated when they had support people available.
I am writting these long emails in hopes that someone at Nokia reads them (Nokia, turn blackberry support on until you can release a relacement or get the E71 fixed yesterday or the E71 is useless for email. I love what you are doing and think it ='s blackberry when it is working)

Thanks for your insights Sanjay
Joel

Hmm. That was fast. Custom domain hosted on google apps worked. Added that from the phone as well.

This is beginning to look usable after all.

Thanks for acknowledging that HTML is an important feature. I'll be using Profimail until Nokia Email finally supports HTML.

So excited that this release is out! I need IMAP subfolders, and now I finally have them with this great client! Keep up the great work guys!

Unable to send, kept getting mail delivery failure messages. Reinstalled the app and now it will not even verify my email address!!!!

Utterly useless.

Hi Davis,

i have posted a couple of times above (Post # 145, 151 & 153) as well as emailed my problem i am having with sending of mails, however i have not had any response save for an automated response. It seems like others are getting responded to! Please could you advise me what to do as i would like this to work on my phone.

Thanx
Akif

How can I set it up for working with Google Apps email (Google hosted domain) ? It gets me an error message. Please help

Ethan, if your domain is foo, but your mailserver is bar, enter your email address as user@foo. It'll try to connect to foo's IMAP server and fail. Once it fails it'll let you enter the username and password to use as well as the correct server. Enter your user and password and bar there.

@ruffneck
personally, i think it is worth it. would be worth it more if it supported HTML mail. btw, it plays nicely with Psciloc Connect + Devicescape, in case anyone cares (i'm not affiliated with either of these companies/products)

Psiloc connect: provides a singled access point for apps to connect with, and dynamically reassigns the actual connection of this access point to either EDGE, 3G, or any available WIFI.
(not free!)

Devicescape: automatically logs into wifi hotspots that require HTML based authentication (i use this mostly for those hotspots with the 'i agree to the free wifi terms' -- this makes it so you don't have to open a browser, it just does it for you)
(this one IS free)

so: i setup Nokia Email to connect to my access point [Psicloc Connect]. when i'm around wifi, i'm connected via wifi. when i'm not around wifi, i'm connected via EDGE (i can't do 3G with my N95-1 in the USA). no user interaction required, it just works (same can't be said about all apps, notably Gizmo and Internet Radio which both fail to recognize the psiloc connect access point properly)

in this manner, i can download attachments only when i know i'm on wifi. saves the time of waiting for large attachments...

-bit

@Eldredge,

Thanks for your reply! Yes, I know Nokia Email/Messaging (this is so confusing, now that Nokia Email "is a part of Nokia Messaging. But I am talking about email.nokia.com, not the native email client on the phone) is supposed to work with IMAP - or so I've heard. And I explained to the Nokia Care lady that I mean this push email service, that she acknowledged to be in beta and so on. So I guess she knew what she was talking about, and she said then to me on the phone that this service is not supposed to work like we now seem all to think it works. And is not working for me. So, is there anyone else I could call or contact from Nokia to get some kind of confirmation what is going on and what should be expected of Nokia Email?

And I wish Nokia would reply to my email(s) I've sent them to their support channels regarding this issue, but I have heard only silence back. So if email.nokia.com works on any IMAP account, it certainly doesn't work for me and if Nokia wants me to help them find and/or fix a bug in their system, I would naturally be very glad to help them. But since they won't reply on my requests, I have to leave Nokia Email for now and wish they do something about something - sometimes. Sigh.

Hi. I am also getting the message

Would like to feedback that on N81 8GB, this application can only be installed on phone memory. There is no option provided during installation to install to memory card.

The application is downloaded by using the Web browser to browse at http://email.nokia.com/

Any possibility to fix this, so that precious phone memory space is not wasted?

I'm also still getting "Unable to connect with the information provided. please try again" when I try and set up a Google Apps hosted e-mail address. Has anyone managed to set one of these up since the latest Nokia e-mail version was made available?

The upgrade is a huge disaster. I cannot believe that a BETA version was better then the final release. No ISSUES with the BETA but the upgrade has thrown me without mails.

-No sync for hours

-No outgoing Emails

-Unsuccessful sync

-No option to change access points

frustrating to the core.

Am switching to Blackberry...to say the least

Hello guys.. I really need some help i have been trying to setup my email accounts using the New Nokia Messaging. I have tried different email accounts thats Yahoo and Gmail but i always get this error "UNABLE TO CONNECT WITH INFORMATION PROVIDED.PLEASE TRY AGAIN"

I have tried both my wlan at home and EDGE on my phone for connection.

My phone is running on the lastest firmware..Any one who can help me?

!! Solution to new Nokia Messaging problem !!

Hi all, last night I tried upgrading to the new Nokia Messaging on my E71. Like a lot of you, I was frustrated by the

Tried what eric suggested, post #66. Did not work at all same error. DOwnloaded through the txt link, over wrote the previous install. Un-installed, rebooted, installed again did not work.

Same Error as I mentioned in post #65

Thank You.

For the last 2 days my Email Application has not been working. I've tried uninstalling then reinstalling and even changing passwords and removing all email id's from the website and re doing it.
however every time I reinstall I get stuck at the part where the phone gives me an error regarding SMS PRovisioning and just doesn't Run or setup.
got so fed up that I tried EMOZE and then SEVEN and found seven is great.
So i'm not coming back to Nokia messaging till it's totally trouble free and reliable.

Shohrat

Still no response to my mails to them and now i have another error code!

This is the error i get:

Reporting-MTA: dns;VIESHSMTP02.vie.ad
Received-From-MTA: dns;10.32.57.22
Arrival-Date: Wed, 7 Jan 2009 10:06:58 +0100

Final-Recipient: rfc822;ahmed@giftofthegivers.org
Action: failed
Status: 4.7.1
Diagnostic-Code: smtp;450 4.7.1 : Helo command rejected: Host not found

Wish i was as lucky as the rest of you who got responses to your mails to them :( i hope someone responds as i really would love to keep my E71 its such a great all round product!

Akif

Hi

I have been using Nokia Messaging on my E71 for about a week now. 3 days ago I had to unistall and reinstall this application because it stopped fetching new emails. After reisnstalling it worked for 2 days now its stopped fetching new emails again. This is torture, HELP!!!

Why does Nokia Messaging insist on using THREE precious lines of homescreen space, even when there are NO NEW EMAILS? This is easily the most annoying thing about the messaging client. Annoying enough to make me stop using it.

We have also been having the same issue with the Nokia email applications not working (all versions) and going through the same painful process as #205 in trying to resolve it. I am now on SEVEN and super delighted. It'll take a lot to get me back on Nokia email.

Peter

Using this on ATT in the USA. Tried downloading from the website but it set up the email as pull email Eventually got the sms link and downloaded it. Set it up to use default access point. I use Wireless at home for browsing and ATT internet when out. Used suggestions above for way to switch access point for the email. All morning it wouldn't download my email from yahoo or Gmail. Had to set up the work email on Seven as Nokia can't access it and I can't manually configure it. After spending three frustrating days I have now deleted the Nokia software and am using Seven for all three of my email accounts with no problems.
I spend all day in and out of the New York subway with the signal on and off and Seven picks it up straight away when I come out and delivers the email.
Never had any problems with the Beta with my gmail account. Very disappointed with the "full program". A huge backward step. If Nokia are going to be taken seriously in the USA you need to do better than this.

@ Ecco
I used e90 too.
Yes, there are two icon for email setting.
Icon "email setup" is used to configure email and put them in the messaging tab. So it looks like the manual pull mail in messaging but if you let it connect to internet, it will act as push mail.
Icon "email" only works if you configure your email accounts through http://email.nokia.com and ask to be sent link through phone number.
When you received the message (looks like a OTA gprs setting), just follow the instruction and all your push mail will be located in the "email" icon if you click it.

So basically, in E90 you have two option for nokia messaging feature.
I don't know wether this is meant to be like this or a bug.

For access point, if you chose to set email through "email setup" which put them to messaging, you can manuall change access point you want.
But if you use the OTA setting, you can't change access point. In this case I am stuck with home wifi.
I haven't tried receiving the OTA setting with my wifi off, maybe it will choose my 3g connection.
Need trial or opinion on this.

Right now, my yahoo stuck with this wifi since setting yahoo via phone (email setup icon) always says not available.

I have been unable to set up Nokia Messaging to allow me to login to my email address set up with www.1and1internet.co.uk. These are my settings:

Username: [username]
Password: [password]
Incoming Mail Server: imap.1and1.co.uk
Port: 143
Email Server Port: auth.smtp.1and1.co.uk
Port: 357

It simply won't connect. If you could fix this, it'd be great please!

Dear Sir,

I inadvertently deleted my email address (mohamed.elattar@triangle.com.eg). this is the same address I use to log on to my account. I can logon fine without any problems. But when I try to add my email address (above) agian I get: We cannot process your request at this time. Please try again later. I have deleted my Gmail account and added it without any problems

The steps I posted in #76 worked for me. If you read past them however, you can see that they did NOT work for someone else.

Try them only if you don't have anything critical going on.

Now is it worth it? I have to admit I was extremely skeptical initially but the answer appears to be yes. It's worked really well after I got past the initial frustration.

Poking around in the E71's settings also shows a higher level of integration - for example you can set the new app to run as the default email client when you press the dedicated button. (And the "@" does show up, but only after sometime - the audible notification comes much earlier.)

Finally, since I also set my SmartConnect connection group as the default APN, I have the client using Wifi if available and the cellular network if not. This MUST be configured at initial setup, and the only reason I have this working at all is because I provide the SC group out of habit to all applications which want an internet connection.

Installed fine on E71 when upgrading from beta via phone browser (email.nokia.com) but no longer shows new emails even when synchronizing manually.
Probably related to this: I haven't been able to login to my Nokia email settings on email.nokia.com from my PC browser for the last 3 days. I keep getting the error "We are unable to process your request at this time. Try again later. " so presumably Nokia has a server problem.

This new version just keeps adding mailboxes to the default messaging app and not this email app

Is there any plans to add support for OWA (outlook web access) like emoze.com does? That would be perfect because then i can get work and personal email in one software.

Hi,

I use Nokia Email from Aug08, last week I have Formatted my Nokia E71, and downloaded Fresh Nokiaemail from EMAIL.NOKIA.COM, but after installing my Nokia E71, is not able to get email setting, what can be reason? Is this due to Holidays...

Krishan Bothra

#180 - you're not the only one. It's just that I (and probably others) have had so many other problems with Nokia Email that this one is way down the list....

Just an update to Nokia Email usage on regular IMAP accounts. According to Nokia Care, Nokia Messaging / Email does not support regular IMAP accounts. So there you have it.

I have no idea what is the list of supported services since Nokia doesn't seem to publish such a list. Also, I have failed to get a notice while setting up Nokia Email client that the email account I tried to setup is not supported.

Nokia, please pay attention to the user experience, okay?

I find the tag line for Nokia messaging "Mobile email mad easy" to be so funny (in a really pathetic sort of way). Mobile messaging is just really bad, It regularly has period is 6 to 8 hours when no email is retrieved even with a forced sync. I tried to delete the account and add it back in as was recommended, but unable to add the account back. Deleted the app, and it worked (sort of). Still unable to retrieve mail frequently. If you have Yahoo I recommend Yahoo Go at http://mobile.yahoo.com. Did anyone at Nokia test this???

HI,
Big problem!!
i have problem as the e mails are no longer bieng poshed to my client after i uipgraded to the new version. i tried my e mails on other clients ( like seven software) and it is working. can u please help as i like Nikia messaging more.
Hussam

my Nokia Email, which works perfectly, simply could NOT be setup without the SMS provisioning on the latest version. i think it can't be done without SMS.

any way to unblock sms for a short period?

Hi jared. Thanks for your feedback.

I will have to try and unblock the SMS texts for a short time as you suggested for the setup of this. I hope its worth the hassle in the end, I really want integrated push email :)

I have a new E71 and have never before used email on a mobile phone. Installation onand set up on Dec 17 was easy and quick and I got emails almost straight away. However, since then I have been able to sync only once each day (the last time at 14:32 GMT today). I'm assuming there is a Nokia server issue but would appreciate a response from Nokia to confirm.
Also, in the Sent folder, although sent emails are listed, the only text when opened reads 'Email truncated to 0 characters. Is this a setting issue or another glitch in this Beta application?

If anyone manages to setup this thing on their gmail, please contact me at hrddsk@gmail.com. Consistently got the error message on my E51 and on the internet whenever I have tried to setup my gmail account to use nokai messaging.

Well, I've given up on this project (again!!) .. Have tried all the suggestions here and then some. Short of reformatting the phone that is.

Am following the comments out of morbid fascination. Maybe a real fix will come after the holidays?

Regarding the lack of connection management, the cynic in me thinks that this is to help sell the service to operators in order to better monetise gprs/3g data usage?

Ah, so Nokia Email stopped working on the brand new Nokia E71 because we upgraded to the "working" non-beta of Nokia Email service. Sigh. No incoming emails and no outgoing emails - not a great user experience for an email service.

Nokia, please fix Nokia Email soon, ok? This should be a competitor to the Brackberries but this makes you just look bad...

I had Nokia Messaging - version 9.04(21) on my Nokia E71 and it was working fine except that I couldn't select or change the access point (it defaulted to 3G but I wanted to choose wifi or 3G). I even tried instaling devicescape but this didn't help.
So, I followed the process detailed in post 183 by Keni B Davies, including removing the application and starting all over again. This time, during installation, I was asked which access point to use and I selected my wireless router. The application installed OK and everything is working fine except that the Settings tab doesn't have the "Advanced > Account Info > Access Point" selection. However, I have found that if I set the phone to Offline (the phone, not the Mail Application) the mail application then asks to use the wifi link, which is what I wanted. If I turn the phone to online again, the mail still uses wifi.
At least I can use the phone when I'm roaming in countries where I don't have a data plan so many thanks to Keni.
Does anyone know why I don't have the "Advanced etc" selection on my phone?

Mel

Nokia E-Mail (messaging).
Well. It certainly LOOKS glossy, but I wasn't sure HOW it was different to the onboard application, which is part of Messaging on my N82.
With the onboard messaging client, it would collect (pull?) e-mails every hour. The Nokia E-mail (messaging) application collects (push e-mail) more often.
I have found, however, that if one sends an e-mail from the new client, then there is no record of that sent e-mail. Handset "sent mail" box remains empty. It doesn't appear as a sent mail on my pc (Outlook) - I thought it should syncronise??
If I wished to send an image file, using the onboard mail (messaging) client on my N82, I would go to the gallery, pick an image, then click SEND. It would invoke the messaging, and I could send as e-mail. I could also open the (on board) e-mail client, click INSERT>Image, and I wuld be taken to the gallery, where I would see all the images, choose one, and send as e-mail. NOT so with the "new" client. I CANNOT send an image, direct from the gallery. It does NOT invoke the "new" Nokia Push e-mail client. If I am IN the new mail client, and wish to send an image, I select to insert a file, which then takes me to the folder structure. I pick on a image folder, and..... NO thumbnails, but just icons, and file names. USELESS unless one knows which file number to send, as opposed to seeing the image to send.
For my part, I give the application 2/10 :-(
Come on Nokia, sort it out!!!!

For APN selection, look at how Fring handles it. This is how APN selection should be out of the box!

I did manage to configure my gmail and web.de account but I can't access my companies pop3 account. I don't understand why it is not possible to enter IMAP/SMTP/POP3 settings directly? (Perhaps it's userfriendly to guess everything by the mail address, but it doesn't work all the time this way.)

can we install the nokia email in my card memory? it takes up alot of my phone memory.

Hi,

after a long headache trying to get nokia messaging working & syncing how it should, i now can't send emails! i keep getting the error:500 message saying the email has failed to send. it isn't syncing as good as it should but its better than nothing at the moment!

i am using gmail and my MobileMe (.mac) email with it. i filled out nokia's form on surveymonkey but haven't heard anything from them yet...

any other ideas?

have set it uo on my n96 , all is fine BUT i can not send emails ,they keep returning to my inbox.. unable to deliver ??????

I would like to confirm that the solution given by Eric on post no. 66 works for the

I am using a Nokia E90 with FirmWare Version: 210.34.75

I downloaded and Installed the Nokia Messaging Application.

Set up my email account. At the end of the set up it showed me the following message:

"Mailbox set up in Messaging Folder"

When I run the Email application from the installation folder, nothing happens. the screen just refreshes.

Kindly advice.

I am having the exact same problem as Eyal. I can't login, says there is records don't match, can't retrieve password, says my username doesn't exist, can't sign up, says I'm already registered, and I can't add my email to another account because it is already set up. I would really like to get this working =(

Has the same problem with all of the above.
Previously have used beta version and works great
After upgrading to the latest one, can not retrieve email at all
Decided to reinstall the apps, but when I tried to log-in to Nokia Messaging website, my id can not be found
So, create a new ID using the old email, get the installation package, and installed the apps in phone
But, when tried to setup my email, always said

Re Dave Fields comments at post 98, I took his and others advice since suffering the dreaded "500: Failure - Unrecognized SSL message, plaintext connection?" after upgrading the NokiaEmail via their website

I have a Nokia E71 and i use a POP3 account with Tiscali, apart from the 500 error,I was also suffering from a failure of the software to sync automatically - it constantly showed being 'offline' & the @ symbol missing intermittantly when email had arrived by a manual sync.

So after much reading on this forum and others, On 29/12/08 @ 2220 hrs I sent a brief email to support@nokiamessaging.com detailing my problems. Amazingly a few hours later @ 0208 hrs I received an email from the same address.

Nokia stated that they had examined my 'the log of activity on my account' and could 'see' the problem. They stated they had resolved it from their end, without any change in my settings, email address or connection settings.

Since this email, I have had no problems at all, including the continued appearance of the @ symbol.

I therefore suggest that anyone else with the 500 error problem, take DAVE FIELDS advice & email: support@nokiamessaging.com & hope for the same level of good support that I did, until Nokia resolve it with a patch etc.

regards
Mark246pl

Does anyone knows when will the new version with the "change access point" function be available for download?

On my E90 Communicator the new mail application (release version) is very confusing: after installation I found two new icons (red @'s). One of them configured my Gmail account within the built-in messaging client. The other one did - nothing! Starting it shows no reaction!
What's that? Why should I install a setup wizard to get an account configuration I already had before? And what's this other application for - the red @???
BTW: there's nothing different after installation of the new Nokia messaging - no push mail, no differnet interface as shown in screenshots. Nada.
Is this a kind of joke, Nokia?

As a previous being a longtime blackberry user, and recently proudly moved to nokia messaging beta, was on top of the world, now with open connectivity closed, the only people laughing at us jerks is no other than blackberry RIM guys.

So the longer our connection gateway is closed to allow true mobility, the bigger the laugh.

I think nokia software engineers have listened to this constant call over and over, since they graduated with this release, and should hitch back the OPEN GATEWAY CONNECTION so we dont keep swapping to Yahoo Go 3.0 each time we are on the move from location to location.

Hi there ! I finally received the sms provided from Nokia guys and Yahoo finally started working again ! In fact I currently have 2 yahoo IDs both working just fine , tested them and I receive the emails faster than on my desktop :) Good one Nokia , hope no problems will appear in the future !

i can confirm the statements in post #112 by Mark Williams (who gave Dave Fields credit)

1. i sent the an email to support@nokiamessaging.com
2. i got an auto reply, indicating that the mailbox serves only the purpose of fixing email sending / error 500 messages
3. i got a personal email indicating that the issue was corrected, and anyone on my domain would have the issue fixed also
4. i tested and indeed the issue was fixed

this all took place over the course of a few hours. yay! :)

- a happy nokia customer

I have been using the Nokia email client on my E90 for the last few days. Today Yahoo mail started giving me a problem. Whenever I send an email I am getting a Delivery Status Notification (failure)

535 authorization failes (#5.7.0)

I went in to my email.nokia account just to re-enter the password for my yahoo account, and now I even that is throwing the following error "Unable to connect with the password provided. Please try again."

Is there some problem connecting to Yahoo?

I am able to log on to this yahoo account on my PC and send and recieve mails without any issue.

Thanks,
Amar

While this is a huge issue, I can concur with 112 & 113. I sent an email as 112 recommends. I got the same auto reply right away, BUT I received a personal email later indicating that my problems had been examined and thought they had them fixed. I was given instructions to try my set up again.

I'm up and running with 2 of my 3 email accounts. Let's hope Friday's patch does the trick for my 3rd - and all of yours as well.

CHEERS Nokia Messaging Team!

Happy 2009 to all.

For those that have stuck not being able to change APNs when connecting to pop/imap mailboxes, I have a 5800 that I have this problem. S60 V5
I have discovered this workaround .....
Try these settings

I am having eaxctly the same problem as #166 and #167, and I'm sure countless others....

This is getting beyond a joke!

My email Yahoo accounts were working fine up until January 14th/15th, then no more successful sync, it seems nokia messaging is not connecting at all to the email account servers, as it cannot verify our email or password.

But I access my email flawlessly with no problem thru the web-portal, so the problem is NOKIA MESSAGING graduate release that is not connecting to conduct the email sync.

I think Nokia must change display message, stating, "Nokia Messaging server Temporally out-of-order", instead of stating email address or password are wrong, and unable to connect.

It would save us users time, double checking that our original email accounts are fine "Thank God" and its simply the Nokia Messaging server growing pains...

Anyone have a solution for email attachments - seem to become DAT files - no issue with the other email client that came with the phone - just with Nokia messaging.

it is just not reliable, should've got a Blackberry either. now need to try to sell my E71

What's technical necessary for an email account to work with Nokia Mail? My companys pop3 / smtp account doesn't work with the current version and I don't have a clue why (or why we can't simply enter server informations). Can someone tell me, if Nokia Mail is just for some "big player" mail accounts?

I've updated to this latest version and whenever I try to change my Yahoo password as indicated I get a "verification failed" message. So still no working Yahoo account.

The step # 80 worked fine for my nokia e71...
Once you receive the 'SMS Provisioning' message, u r done!
Now I no longer have the "Unable to connect with the information provided" error
yippee!

I can not log in to my nokia messaging account. What can I do? I get this message: We are unable to process your request at this time. Try again later. This is happening for the past two weeks. Please help!

APN Selection is restored, and a few other items in a just-released patch.

http://blogs.s60.com/2009/02/update-for-nokia-messaging

Thanks for your feedback and patience,
-Davis Fields
Nokia Messaging

I have an E71, and I can't install Nokia Messaging on it.

I never got the sms with download links, and if I install it from email.nokia.com the application asks my email and other data, it make new email in my messages, and that's all.

If try to run Nokia Email app on my phone, but it doesn't start.

I tried to re-install it several times and ways, I tried to change my Nokia Email settings on it's website, and try to make new accounts, but nothing helped.

Can somebody help me?

@jared,

Thanks Jared for your advise! This is a brand new Nokia E71 without any additional software installed, so I am a bit reluctant to think that it is out of memory already.

I thought it would work with any IMAP account... sigh. I have contacted the Nokia Email support and also the feedback channel via email, so I hope to get an answer from Nokia tomorrow, after the weekend.

After trying to install the new Nokia Messaging client on my E71, and getting all the errors listed above, i finally succeded. Here are the solutions -

First thing is to uninstall previous version from your phone - Use App Manager in Installation folder to uninstall. Then DO restart the phone.

- Go online to Nokia Messaging website, and delete all email accounts if they are still there, then re-enter new details to create new email accounts

- Install latest version, if after installation you get
Error

upgrade a few weeks back everything works fine. since jan it does not sync my email any more. i'm having Error 500: Could not obtain user credentials when i try to send an email out. what's happening. it have been 2 weeks.use other application it works fine.

success installing nokia mail in E90 v300 2 weeks ago and can retrieve email very well
since monday, can not even connect to nokia email, everytime i tried to sync the program still shows stop sign, not synchronizing sign
i have set the access point to 3G not no luck
tried to use Wifi and no luck too
any idea ?

I have an E71 and have been using the old Beta no problem since Oct 2008. The problem started when I update to the new version just before xmas. I still can receive emails but no longer can send. Sent mails bounced back instantly with 504 error code.

Few days ago, i sent an email to support and after a few hours received a reply from a real support person (apart from the auto reply junk). She or He was very helpful and manage to rectify the problem after 4 hours and a few emails back and forth with me. The problem was the wrong setting at Nokia end for the smtp setting for my POP3 account. I was able to send email again and I am very happy and grateful for the dedication of the support team/persons.

After that i have only one (not)small problem, I cant receive any mails! I can send but nothing will come into my phone inbox! No push,no nothing even when i manual sync!

That was two days ago, suddenly i notice a few emails arrived in my phone inbox today. They arrived much later than the same copy in Outlook and not all mails come to my phone when i compare them to my Outlook copies. After a while i notice that all mails that arrived to the main inbox folder in outlook that has not been moved to sub folders by my outlook rules will appear on my phone. All mails that get filter by Outlook rules and been auto moved to sub folder will not work. I think there is a problem with the sync command in the server side, may be it does not or cant look into my POP3 sub folder.

I will do some more praying tonight and hope that i dont have to worship the Black berry god anytime soon.

Best regard and please help me,

Goonie

There is no wifi support, I uninstalled this app right away.

Excellent mail module. Some comments:

I use a e61i.

Mail worked very well immediately after installation. However, after 3 or 4 days, one of the mailbox stopped working. I tried to sync many times, put it off and then on again etc, but it would not work. Then I removed it from phone and from the email.nokia.com site and then re-entered all details, then it started working again. After 3 more days, it happended again with another of my email account and only when I followed same process, it restarted.

Now again one of the email boxes has stopped working.

Meanwhile, on same phone I do have blackberry connection (using e61i's blackberry support software) and that has been working without stop all the while.

Regards

Paresh
Cannot make out if it is a

Hello,

I'm a Nokia E71 user, I have a small bug that doesn't let me do my work as good as before. I just updated my phone to the last firmware (300) and Nokia Messaging is the default email application, so I'm stuck with this problem.
The problem consist in trying to send an email from a contact. When I select a contact (from home screen or Contacts list) and select "Send e-mail" I get an error that says:

"Unable to create message. Message settings must first be defined in Messaging"

The only way to send an e-mail is to go to the application and select "Compose" and then select the contacts from there. I know it's a small bug, but it's annoying. This program is cleary not completly integrated with the phone, specially with the Contacts application.
Like I said, now that I have firmware 300, I can't uninstall Nokia Messaging to use the old way. I hope you have a workaround, a patch or an update to fix this issue.

Felipe

can you please add support for a different username/password for the outgoing and incoming servers. one of my accounts smtp server is only accessible from within the network, and without being able to use a different username/password I can't utilize another smtp server to send the mail (such as gmail or att.yahoo)

even the default client has this capability !

I got my first ever Nokia device, tried setting the Nokia Messaging using my primary email on Gmail. However, it kept giving the errors like 'verifying credentials failed' or 'the account has expired'

I reset my phone and through the email.nokia website, went to the internet and logged in using my Gmail add and password. After logging in, in order to delete the account, i clicked on 'remove' account and the account was removed. I thought that was the end of it.

I tried setting up Nokia Messaging again using a Hotmail id and it worked. Now I have push email on my cell phone enabled. I added another hotmail account, that also works. BUT when i enter the earlier Gmail id, it gives error that the id is associated with another Nokia Messaging account and please click next to create an account to check mail MANUALLY.

I tried logging in on email.nokia.com through the Gmail id like I had done initially but it says "The user name and password you entered do not match any accounts on record. "

If the Gmail id has been deleted off the Nokia Messaging server and it can't log in through it, why can't i add it to my current Nokia Messaging Account which is active and working?

just got a brand new phone and was trying to log into my nokia email account but i can't log in. my password doesn't work. it recognizes my email address, but when i put in my password, it tells me that its wrong. is there any way to retrieve or reset my password